Webtel Sp. z o.o. was established in the year 2000. It is supplier of complex informatics solutions operating on B2B (Business to Business) and B2C (Business-to-Consumer) platforms. We also provide services in range of e-marketing: websites creation, internet campaigns and interactive solutions. Basic stream of our activity is ensuring technological background for companies of Internet Group holding.

Webtel is a leading company on polish market of original software applications for companies specialized in multi-channel customer service using advanced telecommunication and informatics solutions. Webtel implements complex equipment and producer integrator and service provider in range of telecommunication and informatics solutions dedicated to handling a multi-channel contact layer.

We own strong finance and technology infrastructure as we are a part of large capital holding - Internet Group S.A. It holds among others the largest call center company in middle Europe for which we build informatics infrastructure.

- 2000 :: Founding of company Webtel - Interactive Solutions – supplier of interactive web solutions, interactive agency, creation of WebCallCenter

- 2001 :: Buyout of most of Webtel shares by Communication One Inc., that owns shares (among others) in Call Center Poland S.A. and Business Point Customer Interaction Center. Out of “Webtel – Interactive Internet Solutions” structures, arose “Webtel – Teleinformatics for Business”, to be software base for outsourcing contact centers within holding.

- 2002 :: Implementation of UNICALL system at Call Center Poland S.A. and Contact Point – decision was made to let UNICAL out on the market. 

- 2003 :: Infotel’s Laurel – prize in field of tele-informatics system for UNICALL CTIContact.

- 2004 :: Golden Arrow (Złota Strzała) – prize in field of direct marketing in category of multimedia and WWW sites. 

- 2007 :: We became „Business Gazelle” (‘Gazela Biznesu’ – award)

- 2007 :: We are technological company within Internet Group S.A. holding.

- 2008 :: We once again receive "Business Gazelle" award. 

Advantage of our customers flown of two streams of specialization is integration of marketing know-how and technological tools in purpose of achieving highest effectiveness.

:: Teleinformatics for business with strong marketing support. We supply tools for multi channel communication of companies with their clients. E.g.:

WWW :: SMS/MMS/WAP :: Telephone :: E-mail :: Fax :: IVR

We offer any combination of those communication channels – operating independently or creating system integrated with central database.

:: Interactive Internet Solutions – Technological – Interactive - agency – mobile websites creation, community portals, Sales support applications, competition/contest systems,  lottery, motivation and loyalty (tools, technology, support in projects). Integration of multichannel marketing communication, cration and management of data bases, web positioning and mobile access.

Our systems are also usefull wherever effective customer service is especially important – in banks, insurance companies, travel agencies, public administration, police, direct marketing and telemarketing agencies. 

We recognize needs of our clients and come forward with best answers creating interactive solutions integrated with internet.

They rely on modern internet and telecommunication technology. This way we created series of specialist tools that helps companies manage relations with employees, customers, and partners.

So far companies communicated with clients mostly in one-way manner, however interaction – possibility of reacting and rising reactions – is highest value in people’s relationships with others as it translate to material profit of e-commerce enterprises.

Webtel Company created study and advancement department that takes care of searching, analysis and elaboration of information on modern technologies usage and the newest knowledge of e-commerce/m-commerce fields.

Both services and programs are tools of competition advantage cration and increase in sales in conditions of new economy. We use and expand acquired know-how with every job for our clients representing different branches.

Among mostly innovatory Webtel products we can mention along with UNICALL CTI and UNICALL VoiceRegister, PayByPhone software as telephone payment system using IVR (automatic voice response system), certified by PolCard, it was admitted to bank cards payment servicing among PolCard Company contractors. Another worthy environment is WebTimeSheet as work time and project support and management system.

Thanks to qualified staff of specialists uncommonly advanced programming projects are developed, and every novelty is assimilated by our Company. Owing to this we assure project realization from A to Z including: planning, creation, implementation, maintenance, reporting and technological support.